SneakerCrew Payment Policy
At SneakerCrew, we aim to make your shopping experience as seamless as possible. Please review our payment guidelines below:
- Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Apple Pay, MTN Mobile Money, AirtelTigo Money, Ozow, and M-Pesa.
- Instant EFT: Available through secure third-party gateways.
- Mobile Payments: Pay via SnapScan or other supported mobile payment services.
All payments are processed through secure and encrypted gateways to ensure the safety of your personal and financial information.
- Payment Security
We prioritize the protection of your data. All transactions are encrypted, and your payment details are not stored on our platform. We use industry-standard security measures to prevent fraud and unauthorized access.
- Order Confirmation
Once payment is successfully processed, you will receive an order confirmation email with the details of your purchase. If you do not receive this email within 24 hours, please contact us.
- Payment Issues
If your payment is declined or you experience any issues during checkout, please:
- Ensure that your payment details are correct.
- Contact your bank or payment provider to check for any restrictions.
- If the issue persists, contact our support team for assistance.
- Refunds
In cases of order cancellations, returns, or product issues, refunds will be processed through the original payment method. Refunds may take 10 business days to reflect in your account, depending on your payment provider.
- Taxes and Duties
All prices include applicable taxes. We do not charge any additional duties or fees.
- Payment Currency
All transactions are processed in South African Rand (ZAR).