Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept a variety of payment options, including:
- Credit/Debit Cards: Visa, Mastercard, American Express, Apple Pay
- Mobile Payments: MTN Mobile Money, AirtelTigo Money, Ozow, M-Pesa, SnapScan
- Instant EFT: Secure bank transfers
Do you offer free shipping?
Yes, we offer free shipping on all orders within South Africa, with no minimum spend.
How long will it take to receive my order?
Our estimated delivery time is 2-5 business days after dispatch. We typically dispatch orders within 1-2 business days of processing.
Can I track my order?
Yes! Once your order is dispatched, we’ll email you the tracking information to follow your order’s progress.
Can I change my delivery address after placing an order?
You can request a change of address within 24 hours of placing your order. After this, changes may not be possible due to processing.
Can I cancel my order?
You can cancel your order within 12 hours of placing it. After that, we may have already started processing your order, and cancellation might not be possible.
What should I do if my order is lost or damaged?
If your order is lost or arrives damaged, please contact us within 7 days. We’ll arrange a replacement or refund after confirming the issue.
Do you ship internationally?
At this time, we only ship within South Africa. We do not offer international shipping.
Do you deliver to P.O. boxes or military addresses?
No, we do not ship to P.O. boxes or military addresses. Please provide a physical address during checkout.
How can I contact customer support?
You can reach our customer support team via email at info@sneakercrew.co.za or through our contact form on the website. We aim to respond within 24 hours during business days.
What happens if there are delivery delays?
While we do our best to meet delivery timelines, external factors such as public holidays, weather conditions, or courier delays may impact delivery times. We’ll keep you informed of any significant delays.
Are all your sneakers authentic?
Yes, all sneakers sold on SneakerCrew are 100% authentic and sourced directly from reputable suppliers.